Community Warranty Manager II

Job Description Summary

As a Community Warranty Manager II working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

• Enter data into the Build Pro Warranty System.
• Address new and current homeowner concerns with the highest level of knowledge and customer satisfaction.
• Perform accurate assessments of all service requests and answer warranty questions promptly and accurately.
• Visit homeowners to verify the validity of service requests.
• Coordinate and schedule subcontractors to perform necessary warranty service repairs.
• Input and disseminate warranty tickets and home reviews into Build Pro and distribute to appropriate personnel.
• Manage all escalated customer calls, documenting follow‑up and ensuring closure on every claim.
• Administer the 10‑year Structural Warranty Program, including claim analysis and follow‑up.
• Provide weekly tracking of all outstanding warranty work orders to Community Warranty Managers and update as required.
• Process check requests for building permits and prepare permit submittals and applications.
• Order, update, and distribute construction‑related forms.
• Perform other duties as assigned.

• High school graduate with a minimum of 2 years of current or recent experience in a customer service‑related position.
• 1–2 years’ experience in residential construction preferred.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and adaptability to company systems.
• Time‑management, organization, detail orientation, problem‑solving, and multi‑tasking skills.
• Ability to travel locally to meet with homeowners.

Non‑Exempt

• Report to Division/Corporate Office/Community daily and adhere to schedule.
• Access, input, and retrieve information from a computer and/or electronic device.
• Remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and interact effectively with people in a positive manner.
• Work well in, and be a solid contributor to, team environments, team meetings, and group projects.
• Move from task to task without loss of efficiency or productivity.
• Use time‑management skills to organize and prioritize tasks.
• Adhere to established procedures and protocols.
• Perform in situations requiring speed, deadlines, or productivity quotas.
• Consider alternative and diverse perspectives, negotiate, collaborate, and incorporate different viewpoints.
• Adjust work habits to fit different tasks and accommodate unusual and changing situations and schedules.
• Sit or stand for long periods of time and move around the work environment as needed.
• Operate a motor vehicle if applicable.
• Comply with company policies and procedures.

• Remain in a stationary position up to 50% of the time.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Taylor Morrison experience and/or successful completion of a training program may override the required education and/or experience requirement.

• Competitive Compensation
• Health Care – Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.