Customer Service Coordinator

Customer Service Coordinator

Must have aerospace and/or manufacturing work experience with selling products and excellent customer service skills. Work with Excel and able to navigate websites. 1st shift: (7am - 3:30pm)

Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are well-established.

Essential Functions:

• Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
• Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
• Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
• Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.

Qualifications:

• Bachelor's degree is required.
• Two years of related experience in contracts or business administration that has provided both theoretical and practical knowledge in the field.
• Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support areas.
• Knowledge and understanding of customer service administration policies and practices, and regulations including government procurement if applicable.