Community Relations Representative
Listed on 2026-07-01
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Community Relations Representative
Position Summary:
The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.
Key Responsibilities:
- Provides excellent customer service by anticipating customers' needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
- Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
- Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
- Drives efficiency by adopting and maximizing the use of new and existing technologies.
Additional
Skills:
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Proficiency in Google Suite
Preferred Education:
High School Diploma, General Educational Development (GED) or equivalent experience
Preferred Years of Relevant
Work Experience:
1-3 years
Additional Requirements:
Travel between communities may be required daily. Valid California driver's license;
Maintain continuous vehicle liability insurance as required by state law.
Compensation: Base Pay Start Rate: $21.35 - $25.87) The Company also offers competitive benefits for full time employees, including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations:
San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
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