Hybrid Customer Service Rep

Ultimate Staffing is seeking a HYBRID Customer Support Specialist to join a life style brand in Irvine.

Pay:$22/ hour

Beautiful office with an onsite Chef who cooks the team breakfast & lunch, onsite gym, family & friend discounts, & overall AMAZING company culture!

Key Responsibilities

• Foster meaningful and professional interactions with clients by delivering tailored, efficient, and engaging service experiences
• Process and manage incoming orders, including immediate, pre-booked, and bulk requests, along with handling updates, changes, and returns
• Serve as a primary point of contact for client inquiries via phone and email, providing updates on product availability, shipping timelines, and return processes
• Collaborate closely with field representatives to ensure seamless service delivery to accounts
• Respond promptly to all communications and proactively identify client needs to offer timely solutions
• Share product knowledge and follow up on client requests to ensure satisfaction and retention
• Assist with onboarding new accounts, including gathering necessary information and supporting the approval process
• Conduct proactive outreach to existing clients to support their ongoing needs, such as replenishment orders or general inquiries
• Generate and review regular reports to monitor account activity and performance
• Maintain and update client records, shipping instructions, and internal notes to ensure accuracy and consistency
• Support additional projects and tasks as needed to contribute to team success

Skills & Qualifications

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting
• High attention to detail and a proactive, solution-oriented mindset
• Excellent communication skills, both written and verbal
• Collaborative team player with a positive, can-do attitude
• Bachelor's degree required
• Minimum of 2 years of experience in a client service or support role
• Familiarity with order management systems (experience with Full Circle and Rep Spark is a plus)
• Proficient in Microsoft Outlook, Word, and Excel

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.