Temporary Customer Service Specialist

Irvine Ranch Water District is currently accepting applications for a Temporary Customer Service Specialist I position for the Customer Service Department.

The position is limited to a duration of six (6) months, but of no more than twelve (12) months.

• Respond to customer questions and concerns regarding billing, account adjustments, and water and sewer service-related situations.
• Takes telephone, written, and in‑person requests regarding water and sewer service, and processes them using the computer system.
• Answers and resolves billing questions by telephone, written correspondence, email, and in‑person; submits requests for adjustments to bills when appropriate.
• Accepts payments from customers, prepares receipts, makes change, and creates Customer Contacts in the computer system.
• Educates customers regarding the District’s variance program and assists with completion of applications, verifying information and inputting it into the computer system.
• Receives, verifies, and records Temporary Construction Meter applications at the Customer Service front counter.
• Creates and becomes an advocate/responder for Customer Contacts and/or To-Do’s in the computer system for all external/internal transactions.
• Performs administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey responses, and completing expense reports.
• Assists and provides back‑up to the Customer Service Department as requested.
• Complies with District safety work‑related practices and attends relevant safety training.

In accordance with Government Code Section 3100, Irvine Ranch Water District employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.

Ideal Candidate

• Shows interest in and understanding of the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers.
• Displays a high level of care and thoroughness when handling requests for water and sewer services, answering billing questions, and accepting payments.
• Maintains focus and quality under distracting conditions or high workloads, completing duties thoroughly, efficiently, and adjusting quickly to changes.
• Follow through on assignments and meet deadlines while adhering to policies and procedures.

Education

• High school graduation or equivalent is required. For degrees obtained outside the U.S., an official equivalency evaluation is required.

Experience

• Two (2) years of general office experience with heavy customer contact is required.

Regularly required to sit, walk, bend, stoop and stand. Occasionally required to lift up to 35 lbs. Must be able to sit for extended periods while performing tasks at a desk or workstation. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. The job may require sustained concentration, problem‑solving, and decision‑making skills.

Occasional travel may be required to other worksites or conferences. Ability to manage work‑related stress in a fast‑paced environment.

Noise level is generally equivalent to a typical office environment. The office is maintained at a comfortable room temperature and equipped with air conditioning, ventilation, adequate artificial lighting, and natural daylight from windows where available. Employees are expected to adhere to safety guidelines; the office environment is free from significant environmental hazards.

Irvine Ranch Water District is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. If you consider yourself a person with a disability, you may contact the Human Resources Department for a reasonable accommodation.