Workplace Ambassador

Workplace Ambassador Job Description

Position Summary:

This role provides balanced support across reception operations and workplace/runner responsibilities, ensuring a consistent and seamless experience from arrival through departure. The Workplace Ambassador partners closely with Workplace, Facilities, and other service teams to maintain a welcoming, organized, and efficient environment.

Reception & Guest

Experience:

• Greet and assist employees, visitors, and guests in a warm, professional, and timely manner
• Manage the check‑in, security badging, and way finding process in accordance with site protocols
• Maintain a polished presence at the front desk and keep the reception area clean, organized, and presentable
• Respond to and direct incoming calls, messages, and general inquiries
• Provide information regarding workplace services, building amenities, and nearby resources
• Provide scheduled and ad‑hoc coverage for reception team members during breaks or approved time off

Workplace/Runner Support:

• Conduct regular walkthroughs of assigned floors, ensuring all workplace areas are stocked, orderly, and aligned with service standards
• Restock supplies including pantry items, snacks, copier stations, and general materials
• Support light room resets to prepare meeting and conference spaces for upcoming use
• Submit work orders and communicate maintenance, cleaning, or technical issues to the appropriate teams
• Provide supplemental support to the mailroom or workplace team during low‑traffic periods
• Assist with routine operational tasks to ensure consistent daily service delivery across the site

Customer Service & Team

Collaboration:

• Anticipate needs and proactively offer solutions to employees and guests
• Communicate clearly and professionally through verbal and written channels
• Build strong working relationships with internal teams to ensure seamless coordination of services
• Follow established standards of service and contribute to a positive, hospitality‑focused workplace culture
• Support meeting and event needs as directed

• 1‑3 years of experience in hospitality, customer service, workplace services, or office support
• Demonstrated ability to engage with employees and guests in a friendly, confident, and professional manner
• Strong organizational and multitasking skills with the ability to manage shifting daily priorities
• Working knowledge of Microsoft Office Suite and basic workplace systems
• Ability to lift 15‑30 lbs for routine stocking and support tasks
• Reliable, team‑oriented, able to work independently, and able to maintain composure in fast‑paced or high‑traffic environments

This role is performed in a professional office setting and requires regular walking throughout the facility. The Workplace Ambassador must be comfortable engaging with individuals at all levels and providing hands‑on support where needed.

On‑site - Irvine, CA

Estimated compensation: 50,000 - 55,000 USD per year

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay

JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. For inquiries regarding accommodations, please email  For general recruiting inquiries, please visit our Contact Us page.