Customer Experience Coordinator

Johnson Service Group (JSG) is seeking a Customer Experience Coordinator in Orange County, CA.

Hybrid

Work Schedule:

Monday-Thursday – In-Office / Friday – Remote.

Work hours:

8:00am – 5:00pm.

Hourly pay: $25.00.

Supports the Customer Experience team in maintaining reporting, organizing customer feedback, and coordinating research and insight development activities. This role focuses on data preparation, dashboard updates, and tracking customer signals to help the team monitor performance and identify potential experience gaps. Working closely with CX team members, this role contributes to day‑to‑day operations and ensures consistent, reliable data and reporting to support customer‑driven decision making.

• Maintain and update existing dashboards and reports
• Pull and organize CX performance data across journeys and channels
• Track basic trends in customer feedback and satisfaction metrics
• Ensure data accuracy and consistency across reports

• Compile and organize customer feedback from multiple sources
• Assist in tagging and categorizing themes (complaints, verbatims, surveys)
• Support preparation of reports and summaries for the CX team
• Coordinate with internal teams to gather necessary inputs

• Assist with survey setup, data pulls, and documentation
• Support research logistics (timelines, tracking, vendor coordination)
• Help summarize findings into basic outputs or templates

• Track key CX metrics and maintain documentation
• Support closed‑loop tracking processes
• Help identify obvious data anomalies or spikes

• Assist in preparing presentations and materials
• Support CX initiatives through data gathering and coordination

In analytics, business, or customer operations. Internship or academic experience acceptable.

• Strong Excel (pivot tables, basic analysis)
• PowerPoint for basic reporting

• Tableau or other visualization tools
• Ability to organize and synthesize information (not deep analytics)

Bachelor’s degree or equivalent experience.

JSG offers medical, dental, vision, life insurance options, short‑term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.