Cycle Services Specialist

Overview

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

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We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

The Life Cycle Management (LCM), Cisco Lifecycle Renewals Specialist (LRS) is a customer-facing role that is responsible for managing customer Cisco renewal opportunities and support within assigned accounts. The LCM Cisco Renewals Specialist will work with the Trace3 account teams to determine client requirements and provide accurate renewal quotes for clients. The LRS is responsible for providing lifecycle support throughout the duration of the customers’ renewal cycle.

This role will actively participate in the sales process as an extension of the Account Executives by building relationships with customers and Cisco account teams, driving renewal revenue growth in region. This team member collaborates directly with the sales team and Cisco teams on renewals and lifecycle motions, as well as appropriate internal teams to ensure accurate quoting and ordering, and utilization of Trace3’s cloud-based asset management tool, LAMP where applicable.

Lifecycle & Renewals Management

• Ownership and execution of assigned Cisco renewal opportunities within commercial to enterprise level assigned accounts.
• Proactively engage Cisco support teams and build accurate quotes in CCW-R for renewal quotes.
• Maintain accurate CRM data for renewal opportunities, pipeline forecasts, client information.
• Provide clients with accurate renewal quotes, ensuring quotes are compliant with Cisco partner program guidelines, and delivered within established SLAs.
• Meet with internal teams to provide status updates on outstanding opportunities, upcoming renewals, etc.
• Identify and position multi-year and/or co-term opportunities driving upsell and expansion opportunities within the renewal.
• Accurately process client requests, taking actions to reduce complexities, e.g., minimize number of contracts.
• Facilitate post-renewal updates and data requests with appropriate teams.
• Ownership and execution of supporting the customer’s lifecycle during the term of the renewal.
• Work closely with management to report inefficiencies or issues with workflow process.
• Champion best practices, policies, and procedures.
• Maintain and expand working knowledge of current Cisco renewal offerings and varying service/support levels.
• Cross-Team collaboration with Account…