Call Center Representative-Temp

Call Center Representative-Temp (JN - Irvine, California

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN‑OFFICE opportunity, in Irvine. The role will be for 1+ months and could continue longer. The candidate will handle over 100 calls a day and must have experience working in a high‑volume call center.

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co‑workers, and executives.
• Receive and screen inbound calls, route them to appropriate departments or individuals, take detailed messages and forward accordingly.
• Follow scripts based on calls and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
• Make outbound calls using a telephone automatic dialing system to web/affiliate inquiries that come in via the internet.
• Follow script and schedule info‑sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information about the calls, transfer calls to program specialists, or take detailed messages and forward.
• Monitor multiple queues throughout the day and review invalid inquiries or inquiries that have been returned to queue.

• Minimum 2 years’ experience preferred.
• Customer service experience.
• 1–2 years’ experience as a call center, customer service representative, receptionist, or office‑related position.
• Experience handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone automatic dialing system experience preferred.
• Bilingual Spanish is a plus.

High School Graduate or equivalent required.

Pay: $24.00 per hour