Guest Services Associate - Irvine Spectrum - Retail

Position Summary The Guest Services Associate is responsible for providing world‑class Guest Service by assisting Guests including: welcoming Guests, providing information and directions, resolving challenges, handling restaurant reservations, providing wheelchair and stroller loaners, selling gift cards and Disneyland Resort tickets, coordinating special events, and assisting the community.

The Irvine Spectrum Center (ISC) Associate will also be responsible for Attractions Operation, which includes selling Attractions tickets and operating the Attractions while adhering to Operating Guidelines and focusing on safety, courtesy and efficiency.

• Welcome all Guests with a smile.
• Provide world‑class Guest Service in person and on the phone.
• Maintain ongoing knowledge of property and its stores, restaurants, and events.
• Ensure proper cash handling and gift card procedures are followed.
• Remain compliant with Operating Guidelines including uniform/grooming standards.
• Demonstrate exceptional safety standards when driving Guests (FI/ISC) and/or operating Attractions (ISC).
• Adhere to Operating Guidelines when operating Attractions while focusing on safety, courtesy and efficiency (ISC).
• Perform other duties or projects as assigned or requested.

• Minimum high school degree or general education diploma (GED).
• Cash handling and/or Guest interaction experience preferred.
• Minimum one‑year experience in a customer service role.
• (ISC) Attractions experience preferred.
• CPR (highly desired).
• Ability to climb ladders and move ramps when operating Attractions (ISC only).

Start Rate: $20.50/hr

Actual placement within this range may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full‑time employees, including paid time off, matching 401(k), and health benefits.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.