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Community Support Architect
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-07-26
Listing for:
ZeroTier
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Zero Tier is looking for its first dedicated community support hire in Irvine, California. You'll have the opportunity to set up systems and procedures that scale customer support, focusing on improving customer experience and NPS scores. Your role includes monitoring ticketing, forums, chat, and email to ensure timely customer feedback and communication.
Ideal candidates will possess strong community management skills, with experience in supporting end users of varying technical backgrounds. You'll play a vital role in shaping the product roadmap based on customer insights and interactions.
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