Customer Service Representative- Bachelor's Degree

Customer Service Representative
- Bachelor's Degree Required (JN - Irvine, California

Apply with Indeed

Salary: USD
22 - USD
22 per hour

Ultimate Staffing is seeking a HYBRID Customer Support Specialist to join a life style brand in Irvine.

Pay: $22/ hour.

Key Responsibilities

• Foster meaningful and professional interactions with clients by delivering tailored, efficient, and engaging service experiences
• Process and manage incoming orders, including immediate, pre-booked, and bulk requests, along with handling updates, changes, and returns
• Serve as a primary point of contact for client inquiries via phone and email, providing updates on product availability, shipping timelines, and return processes
• Collaborate closely with field representatives to ensure seamless service delivery to accounts
• Respond promptly to all communications and proactively identify client needs to offer timely solutions
• Share product knowledge and follow up on client requests to ensure satisfaction and retention
• Assist with onboarding new accounts, including gathering necessary information and supporting the approval process
• Conduct proactive outreach to existing clients to support their ongoing needs, such as replenishment orders or general inquiries
• Generate and review regular reports to monitor account activity and performance
• Maintain and update client records, shipping instructions, and internal notes to ensure accuracy and consistency
• Support additional projects and tasks as needed to contribute to team success

Skills & Qualifications

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting
• High attention to detail and a proactive, solution-oriented mindset
• Excellent communication skills, both written and verbal
• Collaborative team player with a positive, can-do attitude
• Bachelor's degree required
• Minimum of 2 years of experience in a client service or support role
• Familiarity with order management systems (experience with Full Circle and Rep Spark is a plus)
• Proficient in Microsoft Outlook, Word, and Excel