Customer Relations Manager
Listed on 2026-07-30
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Customer Service Rep
Customer Relations Manager (Experience Needed)
Job Category
:
Sales
Requisition Number
: CUSTO
003245
- Posted :
April 21, 2026 - Full-Time
- On-site
Showing 1 location
Norm Reeves Honda Irvine
16 Auto Center Drive
Irvine, CA 92618, USA
Location:
Irvine, CA (On site) | Type:
Full Time | Salary Range: $72,000 a year
Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the#1 RETAIL DEALER IN THE NATION
.
With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!
As our Customer Relations Manager
, you’re one of the most important team members at Norm Reeves Honda, Irvine
. You’re responsible for creating a super Norm Reeves Honda experience!
Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience.
Key Responsibilities- Resolve customer concerns and coordinate manufacturer support when necessary.
- Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership.
- Maintain records of customer cases and ensure timely follow-up and resolution.
- Oversee post-sale follow-up and support the customer journey from sales through service.
- Assist with vehicle deliveries, ensuring customers understand warranty, maintenance, and dealership resources.
- Collaborate with sales, service, and management to improve processes and customer experience.
- Support the General Manager with internal communication, reporting, and follow-up on key initiatives.
- Assist with manufacturer visits, audits, and dealership events when needed.
- Perform other duties as assigned.
- 2+ years of customer service experience, preferably in automotive or dealership environment
- Strong communication and conflict resolution skills
- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
Equal Opportunity Employer
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