Tech Support Specialist — Customer Care & Escalations
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-08-03
Listing for:
Glidewell Dental
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Glidewell Dental in Irvine, CA seeks a dedicated Customer Support Specialist to assist customers by phone and email, resolve Level 1 issues, and document interactions in Zendesk. You will gather logs, aid Level 2/3 triage, communicate status updates, and serve as primary support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.
This role requires a Bachelor’s in a computer-related field and at least two years in customer service plus one year in IT
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