Collections Call Center

Essential Functions

• Maintains appropriate systems; updates payment information.
• Inputs receivable payments within an allotted time frame.
• Generates and prints monthly customer statements and past due letters.
• Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies.
• Monitors and maintains assigned accounts to ensure calls, account adjustments, and customer reconciliations are completed in a timely manner.
• Accurately recodes all payments received to provide correct balance data.
• Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies.
• Answers inbound calls to assist with accounting inquiries, payments, and disputes.
• Reconciles customer disputes pertaining to payment of outstanding balances due.
• Communicates, interfaces, and troubleshoots with accounting department and outside vendors as needed.
• Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies.
• Provides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships.
• Meets defined department goals and expectations.
• Performs other related duties and projects as business needs require at direction of management.

• High School diploma or equivalent.
• Minimum one (1) year of customer service experience.
• General knowledge of accounting terminology.
• General knowledge of billing procedures and collections.

Pay Range: $22.00/hr-24.00/hr