Customer Service Rep II

Customer Service Representative

Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions.

• Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing change orders for commercial customers, and new account.
• Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required
• Process various Night-Drop and Mail transactions as needed
• Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency
• Cross-sell bank products
• Perform miscellaneous duties such as filing, answering telephones, maintaining supplies, etc.

Qualifications:

• Minimum 3 year of experience in bank operations required.
• New account experience preferred.
• Good communication skills (written and oral)
• Proven customer support experience
• Ability to multitask, prioritize and manage time effectively