First Impression Specialist

Fitness On Fire Job Opportunity

Fitness On Fire creates experiences so exceptional that long after a guest works out with us, the experience stays with them. As a premier training facility, we set the standard for small businesses in the fitness industry.

Job responsibilities include but are not limited to the following:

• Provide the highest level of customer service to members, prospective members, and guests;
• Professionally greet members and guests;
• Ensure all check in procedures are followed
• Ensure guest fitness profiles are completed and appropriate fees are collected
• Enter guest and telephone inquiry information into CRM
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests
• Handle member service issues to include: personal training, guest, lost and found items, change of address, and questions regarding billings and payments
• Promote and sell merchandise
• Keep front desk area and lobby clutter free, and orderly
• Perform general cleaning duties
• Handle petty cash and operate POS system, ensure open/close/break procedures are followed
• Process all transactions through POS

Qualifications

• Reliable, professional, computer literate, energetic, and friendly
• Must be comfortable with "sales" and enrolling new members
• Interested in health, fitness, and/or sports.
• Must have 6-12 months experience in customer service function. Retail environment preferred
• Experience with multiple phone lines preferred
• Basic computer skills
• Strong customer service skills
• Strong communication skills both oral and written
• Organization skills
• Attention to detail

As a member of the Fitness On Fire team, you will receive:

• Competitive compensation
• Complimentary studio membership
• Discounts on services, products, and much more

Additional Information

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.