Customer Service Representative III

Customer Service Representative III

As a Customer Service Representative III you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. Following a scripted presentation, you'll perform a basic level of lead qualification.

• Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments.
• Field customer mortgage inquiries and generate potential interest in refinance opportunities.
• Transfer potential leads to available Loan Officers.
• Enter client data into the Ameri Home Mortgage Customer Relationship Management (CRM) System.

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

Ameri Home Mortgage is a Western Alliance Bank company. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands that remain part of the company's heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.