Cashier, Customer Service​/HelpDesk

Position Purpose

The Cashier is responsible for receiving and accounting for all financial transactions; monitors, processes; maintains transaction paperwork in line with generally accepted business and accounting practices; and participates in maintaining the CSI at or over goal level.

• Receives and reconciles all monies (cash, checks, credit cards) taken in against total Parts and Service tickets and against the Parts and Service Sales Journals.
• Ensure Repair Orders and subsequent payment procedures are followed completely.
• Handle customer service questions directly if able or transfer to Service Advisors.
• Alert Service Department for customer vehicle pick-ups.
• Answer incoming Service calls.
• Communicate clearly, pleasantly and accurately the amount due on customer service repair order or any purchase.
• Keep repair orders, charge slips, and other related paperwork continually organized in a standard filing system available for immediate reference and retrieval.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
• Adhere to established dress code policy at all times.
• Safeguard customer and Dealer information per established policy.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Accomplishes all current and future tasks as appropriately assigned or requested.
• Other related duties as may be assigned.