Managed Services Representative I

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* About Us:

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* Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

** How We Work:*
* At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

** Bold
* * in how we dream and innovate

** Responsive
* * to feedback, challenges and opportunities

** Accountable
* * for results and best in class outcomes

** Visionary
* * in future focused problem-solving

** Exceptional
* * in execution and impact

This role is responsible for managing customer relationships throughout the delivery of Premium Services engagements, serving as a primary client liaison and helping ensure customer satisfaction. The Premium Services Administrator works closely with customers to plan annual security training and assessment programs, develop implementation and communication strategies, launch training assignments and assessment campaigns, and provide ongoing support. The role also includes managing customer accounts, maintaining accurate records within the CRM system, and resolving or escalating technical issues as appropriate.

** Key Responsibilities*
* + Work with customers to plan annual Security Training and Assessment programs.

+ Develop implementation and communication strategies.

+ Create and launch training assignments, assessment campaigns, and status reports.

+ Resolve low-level technical issues related to Zen Guide Security software.

+ Follow approved escalation processes for software-related concerns.

+ Manage a portfolio of Premium Services customer accounts.

+ Maintain current customer status information within the CRM system.

+ Provide detailed documentation of customer interactions and planning sessions.

+ Serve as the primary customer liaison throughout the delivery of Premium Services engagements.

+ Maintain customer communication and support overall client satisfaction.

+ Work with delivery teams to support execution of contracted services.

** Qualifications*
* ** Required Qualifications*
* + Bachelor's degree or an equivalent combination of education and work experience.

+ Excellent written and verbal communication skills with a solid understanding of SaaS.

+ Strong interpersonal and customer management skills.

+ Demonstrated ability to develop technical skills; experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus.

+ Excellent time management skills.

+ Ability to learn quickly, ask questions, solve problems, and work independently.

+ High energy, confidence, and an enthusiastic attitude.

** Why Proofpoint?*
* At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

+ Competitive compensation

+ Comprehensive benefits

+ Career success on your terms

+ Flexible work environment

+ Annual wellness and community outreach days

+ Always on recognition for your contributions

+ Global collaboration and networking opportunities

** Our Culture:*
* Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to   .

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* How to Apply

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* Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within…