Call Center Representative-Temp
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-08-23
Listing for:
Ultimate Staffing Services
Seasonal/Temporary
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Bilingual, Spanish Customer Service
Job Description & How to Apply Below
Call Center Representative-Temp (JN - Irvine, California
Salary: USD
24 - USD
24 per hour
Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 1-3 plus months, and could go longer. This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center.
- Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
- Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly.
- Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
- Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
- Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
- Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
- Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.
Your Experience Includes:
- Minimum 2 years’ experience preferred.
- Customer Service experience.
- A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
- Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
- Telephone Auto Dialing System experience preferred.
- Bilingual Spanish is a PLUS
Education:
- High School Graduate or equivalent required.
Pay is $24.00 per hour
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