UX Designer, gUP

Job Location and Application Window

The application window will be open until at least July 31, 2026. Applicants in the County of Los Angeles will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Applicants can indicate a preferred working location from Sunnyvale, CA;
Boulder, CO; or Irvine, CA.

• Bachelor's degree or equivalent practical experience.
• 4 years of interaction design experience in product design or UX design.
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

• Master's degree in Design, Human‑Computer Interaction, Computer Science, or related field, or equivalent practical experience.
• 2 years of experience working in a complex, cross‑functional organization.
• 1 year of experience leading design projects.
• Experience with enterprise platforms, customer support systems, and AI workflows or tools.
• Experience partnering with cross‑functional teams, including User Research, and applying system‑level thinking to design solutions.

At Google, we "Focus on the user and all else will follow." Our Interaction Designers transform complex tasks into intuitive, easy‑to‑use experiences for billions of people. From creating user flows and wireframes to building mockups and prototypes, you will envision and bring product experiences to life with an inspired, refined, and magical feel. You will join our multi‑disciplinary UX team, collaborating with Engineering and Product Management, and leveraging user insights to create industry‑leading products.

In this role, you will design intuitive, proactive, and personalized user journeys that leverage generative AI technologies to transform our support experiences. You will translate complex backend operations and user needs into seamless, human‑centric interfaces, ensuring high‑quality design execution across both automated and human‑led touchpoints. Working closely with Product, Engineering, and Operations partners, you will design, prototype, and iterate on solutions from concept to launch.

You will be an advocate for user‑centered design, collaborating with senior UX team members to refine your craft and ensure your work delivers both user value and business impact.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google’s diverse product ecosystem.

US: $132,000 - $190,000 (USD) + 15% bonus target + equity + benefits.

• Collaborate with product managers, engineers, and cross‑functional stakeholders to understand requirements, and provide creative, thoughtful solutions.
• Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, or high fidelity prototypes.
• Integrate user feedback and business requirements into ongoing product experience updates.
• Advocate for the prioritization of design‑centered changes, refinements, and improvements.
• Design intuitive, proactive, and personalized user journeys leveraging generative AI technologies to transform support experiences.

Google is a proud equal opportunity and affirmative action employer committed to building a workforce that is representative of the users we serve. We provide an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

English proficiency is a requirement for all roles unless stated otherwise.