Technical Training Designer

Technical Training Designer

Irvine, CA / Full-time

• Collaborate with subject matter experts to gather technical information and translate it into clear, structured, and engaging learning content.
• Design and develop instructor‑led, virtual instructor‑led, and self‑paced eLearning courses for appliance repair training.
• Create digital assets including interactive modules, simulations (hands‑on and in‑web), instructor manuals, and knowledge checks using Articulate 360 (Storyline, Rise) and Adobe Creative Suite.
• Develop assessments to measure learner retention, comprehension, and job performance readiness.
• Ensure training materials meet instructional design best practices, adult learning principles, and accessibility standards (e.g., WCAG).
• Organize and manage content updates as appliance technologies evolve and new models are released.
• Analyze training needs and recommend appropriate learning solutions.
• Work cross‑functionally with Product Support, Technical Support, and Field Service teams.
• Use project‑management tools to meet deadlines and manage multiple development cycles.
• Support LMS integration and course deployment as needed.
• Perform other related duties as required.

• Four‑Year College degree in Instructional Design, Education, Technical Communication, or a related field (or equivalent practical experience) – Required.
• 3–5 years of experience developing technical training or eLearning content, ideally in appliance, HVAC, or similar mechanical/electrical service industries – Required.
• Proficient in Adobe Creative Suite (Illustrator, Photoshop, Premiere, etc.), Articulate 360 (Storyline, Rise), and Microsoft Office Suite (Word, PowerPoint, Excel).
• Strong technical and analytical writing skills with the ability to explain complex concepts in simple, concise language.
• Strong problem‑solving and critical‑thinking skills.
• Understanding of instructional design methodologies (ADDIE, SAM, etc.) and adult learning theory.
• Excellent attention to detail, organization, and project‑management capabilities.
• Comfortable working independently and as part of a collaborative team.
• Travel: 30%.

Pay range: $80,000 – $105,000. Annual bonus incentive target: 3% of base salary.

Benefits include the following:

• Medical, dental, vision, life insurance, short‑ and long‑term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation beginning the month following hire.
• Wellness plan allowing employees to earn lower medical‑care premiums.
• 401(k) retirement plan with a 100% employer match on the first 4% of compensation contributed and an annual employer‑funded profit‑sharing contribution (depending on company profitability).
• Two weeks of paid vacation for all non‑temporary status new hires below Director level; vacation entitlement increases with years of service.
• Unlimited paid vacation for Director and above level positions.
• Paid sick leave of at least 40 hours (or state/local minimum requirements for Non‑Production Line employees).
• Paid personal leave of 40 hours (for Production Line employees).
• 12 days of paid holidays per year (with a maximum of 8 hours paid per day).
• Adoption reimbursement program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, a computer tablet, a cell phone, and a company vehicle for eligible positions.

This position is eligible for the Employee Referral Bonus program. We participate in E‑Verify.

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential – EOE/AA Employer.