Student Success & Enrollment Advisor

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Job description:

Position Overview

Academic Advisor at Novel Prep plays a vital role in supporting student achievement while fostering strong partnerships with families. This position combines academic counseling, student success planning, and relationship-based enrollment support. The Advisor works closely with Mandarin-speaking families to deliver culturally responsive guidance, develop individualized academic strategies, and contribute to student retention and program growth.

Key Responsibilities

1. Student & Family Advising

Provide comprehensive academic counseling to students and parents, helping them navigate educational planning, skill development, and college preparation.

• Conduct initial consultations to assess academic history, strengths, and goals
• Design customized learning plans and course pathways
• Guide families through short- and long-term academic decision-making
• Support students in building effective study habits and educational confidence

2. Academic Monitoring & Student Success

Ensure students remain on track toward their objectives through ongoing evaluation and proactive support.

• Review academic progress and performance metrics regularly
• Identify obstacles to learning and recommend appropriate interventions
• Partner with instructors and staff to coordinate academic resources
• Adjust plans as needed to optimize outcomes

3. Enrollment Support & Retention

Contribute to organizational growth by delivering a high level of service to both prospective and current families.

• Lead consultations for new families to introduce programs and services
• Support enrollment conversations and program matching
• Manage renewals and maintain strong retention rates
• Suggest enrichment opportunities and additional services aligned with student needs
• Build lasting relationships that encourage referrals and continued engagement

4. Communication & Record Management

Maintain clear, timely, and professional communication to ensure families stay informed and supported.

• Provide regular updates on student progress
• Document advising interactions and maintain organized records
• Prepare reports and follow-up summaries
• Address questions and concerns promptly and courteously

5. Professional Development & Compliance

Uphold high professional standards while continuing to strengthen advising expertise.

• Stay current on academic trends, college admissions processes, and counseling best practices
• Participate in training and skill development initiatives
• Follow company policies regarding confidentiality, ethics, and professionalism

Required Qualifications

• Bachelor’s degree in Education, Counseling, Business, or a related discipline
• 1–2 years of experience in academic advising, student services, counseling, or consultative sales
• Strong relationship-building and communication skills
• Ability to work effectively with diverse families and cultural backgrounds
• Detail-oriented with strong organizational abilities

Job Type: Full-time