Student Experience Ambassador

The Student Experience Ambassador serves as the primary advocate for the student voice throughout Stanbridge University. This position is responsible for fostering a positive, engaging, and supportive student experience by actively listening to students, identifying trends, and collaborating with academic and administrative departments to improve student satisfaction, engagement, and success.

The Student Experience Ambassador maintains a visible and accessible presence across the University through classroom visits, student outreach, survey analysis, relationship building, and both in-person and virtual engagement. Acting as a bridge between students and institutional leadership, this role ensures student concerns, feedback, successes, and emerging needs are communicated, analyzed, and addressed in a timely and meaningful manner.

This is a multi-campus position requiring regular travel among the Irvine, Alhambra, Riverside, and San Marcos campuses. The successful candidate will use sound judgment, critical thinking, technology, and creative outreach strategies to maintain meaningful connections with students across campuses, academic programs, instructional schedules, and student populations.

• Serve as a trusted resource and advocate for students throughout their educational journey
• Build positive relationships with students across academic programs, campuses, schedules, and student populations
• Represent the student perspective during institutional discussions, initiatives, and continuous improvement efforts
• Identify barriers affecting student satisfaction, engagement, and success, and recommend practical solutions
• Foster student trust through consistent, visible, accessible, and professional engagement

• Manage pulse surveys, student satisfaction surveys, focus groups, listening sessions, and other student feedback initiatives
• Analyze qualitative and quantitative feedback to identify trends, recurring concerns, emerging issues, and opportunities for improvement
• Monitor student satisfaction and engagement indicators and track changes over time
• Translate student feedback into clear, actionable recommendations for institutional leadership
• Identify opportunities to enhance the overall student experience through data-informed analysis and thoughtful consultation

• Conduct regular classroom visits to connect directly with students and gather real-time feedback
• Gather informal feedback regarding instruction, student services, campus climate, institutional processes, and student needs
• Attend student events, activities, orientations, and other institutional functions to increase visibility and accessibility
• Develop meaningful relationships with student organizations, cohorts, faculty, program leadership, and campus leadership
• Maintain a consistent and approachable presence through both in-person and virtual engagement

• Maintain a regular presence across Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses
• Travel between campuses to conduct classroom visits, meet with students, attend events, and collaborate with faculty and staff
• Visit each campus approximately once per week or as institutional priorities and student needs require
• Prioritize campus visits and outreach activities based on student needs, engagement trends, institutional priorities, and emerging concerns
• Develop and execute outreach strategies that ensure students have meaningful opportunities to engage with the University regardless of campus, academic program, schedule, or modality
• Exercise sound judgment and critical thinking to identify student populations that have not been engaged recently and determine the most effective method of outreach

• Serve as a liaison between students and institutional departments
• Follow up with students regarding concerns, complaints, compliments, suggestions, and requests for support
• Ensure students receive timely and appropriate communication regarding matters affecting their experience
• Promote available student resources, services, events, and support programs
• Utilize Zoom, Microsoft Teams, telephone, email, survey platforms, and other communication tools to maintain meaningful connections with geographically dispersed student populations
• Facilitate virtual office hours, listening sessions, meetings, or outreach activities when in-person engagement is not practical or sufficient
• Communicate student concerns and feedback accurately, professionally, and with appropriate discretion

• Collaborate with academic and administrative departments to improve the student experience
• Monitor recurring student concerns and partner with appropriate departments to develop action plans
• Support the implementation and follow-up of initiatives designed to improve student satisfaction, engagement, and institutional responsiveness
• Participate in quality improvement initiatives,…