Mechanical Product Design & Support Engineer

Responsibilities

• Design, adapt, and improve Nanovea products with a focus on manufacturability, serviceability, and customer use in the field.
• Apply hands-on product knowledge and electronics troubleshooting skills acquired through after-sales service to improve designs and reduce service issues.
• Integrate mechanical and electronic subsystems in design projects to enhance product performance and reliability.
• Develop and update engineering drawings, 3D models, and specifications in accordance with product performance and customer feedback.
• Collaborate with service teams to identify recurring issues and implement design modifications that improve reliability and ease of maintenance.
• Create and maintain Bills of Materials and assembly documentation for production and service teams.
• Conduct cost analysis and manufacturability assessments for design changes and new products.
• Work closely with suppliers to source components, review quality, and ensure compliance with specifications.
• Provide direct technical support to customers and internal teams during installation, training, and troubleshooting.
• Participate in product validation testing and create detailed reports for design improvements.
• Contribute to the development of quality control procedures related to product assembly, installation, and field performance.
• Assist sales and marketing with technical input, product demonstrations, and trade show preparation.
• Provide field-based feedback during new product development, ensuring designs meet real-world application requirements.

• Knowledge of mechanical engineering principles, materials, and manufacturing processes.
• Hands-on electronics knowledge, including troubleshooting and integration with mechanical systems, acquired through field service experience.
• Strong analytical and problem-solving skills with the ability to translate field experience into design improvements.
• Proficiency in Solid Works, CAD drafting, and Microsoft Office Suite.
• Excellent communication skills, both written and verbal, for cross-department and customer interaction.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Knowledge of Nanovea metrology instruments, their operation, and maintenance preferred.
• Ability to lift 20+ lbs. and travel occasionally for field support or training.

• Bachelor’s degree in Mechanical Engineering or related field preferred.
• 2–5 years experience in mechanical product design, technical support, and after-sales service.
• Combination of design engineering background and direct customer-facing technical experience strongly preferred.
• Experience with mechanical-electrical system integration is a plus.