Technical Program Manager III, AI Conversational Support, gTech

Technical Program Manager III, AI Conversational Support, gTech

Boulder, CO, USA;
Irvine, CA, USA;
Sunnyvale, CA, USA (preferred working locations; other locations may be considered based on business needs). This role is open until at least February 11, 2026.

Applicants in the County of Los Angeles: qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Position Overview

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle.

This includes managing project schedules, identifying risks, and clearly communicating them to stakeholders. You are equally comfortable explaining technical trade‑offs to engineers and presenting results to executives.

Using your extensive technical and leadership expertise you manage projects of various size and scope, identify future opportunities, improve processes, and drive the technical directions of your programs.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We meet partners and consumers where they are with support and help, represent their needs with product partners, and propose fixes and features that elevate engagement. We also provide product services that keep our products optimized for every user worldwide.

The US base salary range for this full‑time position is $156,000‑$229,000 + bonus + equity + benefits. Salaries are determined by role, level, and location; they are then adjusted for job‑related skills, experience, and education.

• Drive and own the delivery of high‑impact programs, from technical scoping and design through global launch, landing, and maintenance.
• Apply technical understanding to identify and resolve system‑level blockers, guiding technical decisions within generative AI architecture, prompt engineering, and data pipelines.
• Influence and align cross‑functional teams (engineering, product, UX) and stakeholders on program goals, technical approaches, and priorities, driving consensus and unblocking progress.
• Contribute to product and program strategy by identifying opportunities, defining clear project goals, and ensuring alignment with broader gUP objectives.
• Design, implement, and drive adoption of scalable frameworks, best practices, and data‑driven OKRs to improve program execution, monitor health, and enhance communication with leadership.

• Bachelor’s degree in a technical field or equivalent practical experience.
• 5 years of experience in program management.
• Experience with Large Language Models (LLM), NLP, or Generative AI.
• Experience in software program management or engineering management.

• 8 years of experience in program management of emerging technologies, or a related technical field.
• Experience delivering cross‑functional technical projects and programs with multiple stakeholders in a fluid environment.
• Experience working with globally distributed teams across multiple time zones.
• Ability to influence without authority, build cross‑functional partnerships, and drive consensus.
• Excellent communication, people management, and presentation skills, with the ability to articulate topics to technical and non‑technical audiences.
• Excellent technical acumen and leadership across organizational and team boundaries.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin,…