Sr. Manager, Vehicle Service Readiness & Product Integrations

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Sr. Manager, Vehicle Service Readiness & Product Integration, oversees the integration, validation, and lifecycle readiness of service requirements for Rivian's active and future vehicle platforms, including R1, EDV, and R2. Leading the Technical Program Management team, this individual acts as the primary service interface between Service Operations and the Product Development teams, ensuring that service parts, service manuals, diagnostic frameworks, and service tooling are mature and deployed by vehicle launch to guarantee service readiness from day one.

Responsibilities
1. Strategic Leadership & Team Scaling Build, mentor, and direct a high-performing team of Technical Program Managers (TPM) organized into platform-specific vehicle verticals (eg, R1, R2, EDV). Establish standardized governance frameworks, career development pathways, and resource allocation models to ensure comprehensive coverage across all parallel vehicle development life cycles.
2. Service Requirements Integration & Risk Mitigation Direct the TPM team in gathering, analyzing, and integrating hardware, software, service tooling, and other service-related requirements into a consolidated service position throughout the Rivian Development Process, ensuring 100% service deliverables are reached by vehicle launch. Serve as the escalation point for technical tradeoffs affecting service readiness across active and future platforms. Resolve conflicts across packaging, diagnostics, tooling, and other service impacting functions before they affect downstream timelines or deliverables.

Reduce fragmented communication and protect vehicle design timelines through clear, aligned upstream integration.
3. Service Parts Strategy Governance Collaborate with Service Engineering and Service Parts New Product Introduction (SNPI) leaders to define and enforce the strategic playbook for early service parts identification within the Engineering Bill of Materials (EBOM) during the early stages of the vehicle lifecycle. Empower platform TPMs to facilitate workshops with their peers in Service Engineering and SNPI and systematically scrape vehicle architecture, ensuring hardware components are evaluated for serviceability before engineering freezes.

4. Executive Interfacing & Change Management Allocate TPM and engineering resources based on product lifecycle needs, balancing launch programs, active production support, and future platform development; driving execution readiness for RDP Service Functional Overlay milestones across vehicle programs and protecting service deliverables from day-to-day operational noise and competing priorities Ensure that future programs, such as R2 New Normal, R2 L4/Uber, and SSN, have dedicated launch support to embed design-for-serviceability targets and requirements before the concept freeze.

Direct and support the vehicle service TPMs in architecting the strategic allocation of physical validation assets and seamlessly synchronize hardware development timelines with agile, continuous software deployment cadences. Maintain strong change management and service readiness coverage for active programs, including EDV, R1, and R2. Ensure service-impacting change drivers are tracked, triaged, and evaluated with clear ownership, service strategy, and next steps.

Improve turnaround time for aligning cross-functional service positions and delivering decisions into Product Development and Engineering Systems. 5. Key Performance Indicators 100 percent on-time completion of RDP Service Functional Overlay milestones for assigned launch programs Effective tracking, management, and triage of all service-impacting change drivers Strong technical integration efficiency in resolving tradeoffs and delivering unified service positions into Product Development and Engineering Systems Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or a related technical discipline;
Master's degree and/or PMP certified preferred 10 to 15+ years of experience in engineering, product lifecycle management, or technical program leadership Demonstrated success leading teams and influencing matrixed cross-functional stakeholders in dynamic, high-stress product launch environments Proven ability to negotiate technical tradeoffs, drive accountability, and build alignment without direct authority Strong conceptual understanding of EV vehicle architectures, high-voltage battery systems,…