Customer Service Engineer; SSO Division Irvine, CA)

Customer Service Engineer (SSO Division
- Location:

Irvine, CA)

Position Summary

Has responsibility to provide technical input and guidance to product development with long‑term business and organizational impact. Is responsible for technical scope, cost, and schedule management of assigned projects/tasks. Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives. Serves as a technical advisor on major projects. Acts as the primary point‑of‑contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact.

Self‑directed with minimum supervision. Has significant interaction with customers and senior technical community.

• Serve as the technical point of contact for fielded products, responding to internal and external customer technical inquiries in a timely and professional manner.
• Support engineering evaluations and initiate repair and overhaul maintenance procedures for an FAA Part 145 Repair Station.
• Update and initiate technical publications, including Component Maintenance Manuals (CMMs), Service Bulletins (SBs), and Service Letters (SLs).
• Lead engineering investigations and root cause analysis efforts, collaborating with cross‑functional teams and Type Certificate Holders (TCHs), such as Airbus and Boeing, to drive issues to resolution.
• Maintain frequent customer interaction to present project status, assess the feasibility of changing customer requirements, facilitate status meetings, and present product improvements to airframers and global operators.
• Continuously monitor the performance and reliability of fielded products and investigate emerging return trends. Apply comprehensive knowledge of systems engineering theories, analysis techniques, principles, industry practices, and policies, particularly related to engine, fuel, lubrication, and thermal management systems.
• Strengthen customer relationships and build customer confidence in assigned programs through responsive technical support and effective issue resolution.
• Identify and propose business growth opportunities through recommendations for product improvements, retrofits, and service enhancements.
• Remain available to respond to urgent Aircraft on Ground (AOG) customer requests outside of normal business hours in a timely manner.
• Travel as needed for training or technical support of customers worldwide, approximately 10%.
• Ensure consistent engineering standards, processes, and documentation methods are applied across project deliverables.
• Maintain professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and participating in professional associations.

• Bachelor's degree (BS) (or Professional Engineer (PE) certificate) in engineering or a science technical discipline;
  Master's degree (MS) or MBA preferred.
• Demonstrated ability to perform the essential functions of the job typically acquired through 7–9 years of related experience.
• Has thorough in‑depth knowledge of engineering domain (e.g., mechanical, electrical, etc.), principles, industry practices, concepts, techniques, government regulations, and policies. Ability to apply broad knowledge of other related engineering or scientific fields to area of expertise. Strong facilitation and team building skills. Ability to communicate with and influence varied audiences to gain support or resolve issues. Makes effective presentations on complex topics to top management, customers, and/or other key stakeholders.
• Good knowledge of the materials and practices used within a regulated maintenance environment such as technical publications and other regulatory requirements, as they apply to Parker and those applicable to our customers. Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision. Ability to respond to significant inquiries from customers, regulatory agencies, or other internal teams.
• Effective project…