Technical Program Manager, Vehicle Service Readiness & Product Integration

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Staff Technical Program Manager (TPM), Vehicle Service Readiness & Product Integration, is a systems-integration role responsible for service requirements integration, validation, and lifecycle service readiness across Rivian's active and future vehicle platforms, including R1, EDV, and R2. This role serves as the primary bridge between Product Development (PD) and the Service Operations functions responsible for service engineering, diagnostics, and tooling.

Operating with a high degree of initiative, independent judgment, and indirect leadership, the Staff TPM is accountable for gathering, analyzing, and integrating hardware, software, service tooling, and other service-related requirements into a consolidated service position and driving that position into the Product Development process — ensuring that service parts, service manuals, diagnostic frameworks, and service tooling are 100% mature and deployed by vehicle launch.

Beyond individual program execution, the Staff TPM sets the standards and governance frameworks other TPMs use to integrate requirements, serves as the escalation point for the most complex and/or ambiguous cross-functional trade-offs before they reach the Sr. Manager or Director level, and mentors peer TPMs to raise technical and program rigor across the team.

The Staff Technical Program Manager, Vehicle Service Readiness & Product Integration will be expected to report in a hybrid capacity to our Irvine, CA office and report to our Sr. Manager, Vehicle Service Readiness & Product Integration.

• Lead regular technical reviews with Service Engineering, Diagnostic Engineering, and Service Tooling subject matter experts to gather, analyze, and integrate hardware, software, service tooling, and other service-related requirements into a consolidated service position, across multiple concurrent vehicle platforms.
• Translate combined serviceability constraints into clear Service Design Targets tied directly to vehicle program milestones, and establish the standards and playbooks other platform TPMs use to do the same.
• Present a unified service requirements position to Product Development, Vehicle Line Directors, and cross-functional stakeholders, ensuring Service Operations maintains a cohesive and consistent stance within the development process.
• Drive requirements into Flow, CAD reviews, and related engineering forums before every iteration of design freeze to reduce fragmented communication and protect program timing.
• Establish best practices and standards of work for service requirements integration across the TPM function.

• Partner with Service Engineering and Design Release Engineers (DREs) to drive the "BOM scraping" processes during early vehicle program milestones, identify newly designed components and assemblies, and determine component-level service parts.
• Integrate the Service New Product Introduction (SNPI) team early into the vehicle program to map out comprehensive lifecycle strategies for identified parts.
• Drive the milestones for the formal creation and release of the Service Bill of Materials (SBOM) and labor codes…