Community Relations Representative

Position Summary

The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

• Provide excellent customer service by anticipating customers’ needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensure community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Complete all administrative resident services tasks and ensure they are accurately documented in the appropriate operating platform.
• Drive efficiency by adopting and maximizing the use of new and existing technologies.

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Proficiency in Google Suite

• High School Diploma, General Educational Development (GED) or equivalent experience

• 1-3 years

• Travel between communities may be required daily.
• Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Base Pay Start Rate: $21.35 - $25.87. The Company also offers competitive benefits for full time employees, including paid time off, matching 401(k), and health benefits.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.