Customer First Administrator

Customer First Administrator

Magnit Direct Sourcing on behalf of Toyota is currently hiring a Customer First Administrator for a temporary assignment in Irvine, California.

This is a 6-month contract. The pay range for this role is between $25.00 - $28.86/Hr. Benefits:
Medical, Dental, Vision, 401K.

• Collaborative, respectful, a place to dream and do—these are just a few words that describe life  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream, Do, and Grow with us.

• The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases.

• Preparation and dissemination of lemon law acknowledgment letters.
• Request repair orders and sales documents from Toyota dealerships.
• Input repair history data and details (Sales Force/Guest Experience Platform GEP).
• Distribute customer cases to appropriate regional personnel.
• Assemble/Order documents for Toyota HQ and Legal department.
• Collaborate with dealer personnel, district managers, and field technical specialists.

• Strong written and oral communication
• Organizational and time management skills
• Ability to maintain the strictest of confidentiality

• Understanding of California Lemon Law requirements OR someone with previous Legal background
• Previous automotive call center or customer relations experience
• Previous Toyota or Lexus experience
• Previous Dealership experience

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

• Work Authorization:
  Green Card, US Citizen
• Preferred years of experience: 0 years
• Travel required:
  
  No travel required
• Shift timings: 9 AM to 5 PM