Ops Support Lead: Multi-Title & Vendor Management
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-07-20
Listing for:
NC America
Full Time
position Listed on 2026-07-20
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Event Management & Planning, Casino & Gaming
Job Description & How to Apply Below
NC America is seeking a Customer Support Lead to own operations across live-service titles, managing SLAs, vendor partners, escalation handling, and knowledge management. This is a senior IC role focused on multi-title support and ensuring high-quality experiences for players.
You will supervise external CS partners, oversee KPIs, coordinate with Community, Live Ops, and Product teams, and align on support priorities while representing the voice of the player.
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