Maintenance Service Associate - CMS

Maintenance Service Associate - CMS ($22.07)
Position Summary

The Maintenance Service Associate is responsible for supporting the Maintenance functions of the Customer Resource Center. The MS Associate serves our current residents by efficiently handling their maintenance requests.

• Handles incoming maintenance requests by phone and fills all reasonable requests and requirements.
• Inputs all activity into company provided databases (Salesforce & Corrigo) in a timely and accurate manner.
• Displays a high level of integrity and professionalism at all times in dealing with residents employees and outside contacts.
• Works in a team environment to exceed customer expectations and goals.
• Provides accurate information to residents in a courteous manner. Maintains company’s customer service standards.
• Embodies ICAC Core Values.
• Performs additional duties as assigned.

• High School diploma from an accredited institution.
• General education degree.

• 1 - 2 years of customer service experience.

• Exceptional verbal and written communication skills.
• Strong organizational skills and extremely detail-oriented.
• Self-starter ability to work independently.
• Ability to work evenings weekends and holidays
• Direction is provided for assignments in terms of desired outcomes (goals) timing and budget. Work is reviewed/measured in terms of meeting organizational objectives

• Base Pay Start Rate: $22.07
• The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.

Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing jobs retail centers schools parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law.

Reasonable accommodation is available for qualified individuals with disabilities upon request.

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