Sr. Lock Desk Specialist

Overview

Position Summary: The Lock Desk within the Secondary Marketing Department is responsible for managing all aspects of loan locking activity. This includes receiving and processing lock requests submitted by internal Mortgage Loan Officers (MLOs) and/or approved OCMBC third-party originators (TPOs), ensuring that each request is handled accurately and in a timely manner.

The Lock Desk team reviews each request to verify eligibility, pricing, and product alignment before completing the lock. Once confirmed, they manage the lock through to its final stage with the investor, ensuring proper documentation, communication, and adherence to company policies and investor guidelines.

This process ensures that all loans are locked efficiently, priced correctly, and remain compliant with both internal procedures and investor requirements, thereby protecting the company’s pipeline and revenue position.

• Strong knowledge of investor underwriting guidelines.
• Software applications to include, but not be limited to Encompass, and Optimal Blue.
• Hedging and Capital Markets concept and execution.
• Experienced with CFPB, Compliance, and RESPA 2010 requirements.
• Working knowledge of all operational departments to include but not be limited to Funding, Processing, and Closing Departments.
• Pipeline Management in regard to closed loan delivery to investors.
• Maintain investor relations

• 3+ years of experience in locking loans (cannot have a 24-month period gap)
• Knowledge of Rate-Sheet Distribution
• Knowledge of Secondary System Audits and handling audit pricing to ensure the accuracy of published rates.
• Must be on-site, no remote
• Need to understand the secondary market
• High attention to detail and effective problem-solving skills
• The ability to multitask in a fast pace and often stressful environment
• Must have excellent computer skills
• Must have verbal and written communication skills.
• Must be reliable
• Must have a great working attitude