Sr. Account Manager; Refinance Processor

Position Summary

The Processor is responsible for managing the customer relationship from initial commitment to funding. The role requires that all Internal policies and procedures are followed to make the transaction for the customer as smooth and efficient as possible. This will include working with customers, vendors, sales and in-house operations.

• Collects all conditions up to loan funding after initial handoff from sales
• Prepares, validates, communicates, and delivers disclosures
• Manage a pipeline of 40-60+ loans at a given time.
• Acts as the primary liaison between Sales, Title, Escrow, Funding and Borrowers working at a fast yet detailed pace
• Reviews documentation including credit, income and title for accuracy demonstrating a high attention to detail.
• Communicate with customer consistently meeting companies SLA’s

• Minimum of 2+ years recent mortgage processing experience required, a call center environment preferred
• Strong knowledge of various loan products and programs, specifically FHA/VA/Conv/Seconds.
• Ability to adhere to established turn times, productivity, fast paced while maintaining quality metrics is required.

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loan Depot enables customers to achieve the American dream of home ownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions.

With headquarters in Southern California and offices nationwide, loan Depot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.