Director of Payment Processing

Overview

Director of Payment Processing to lead the engine behind every transaction—owning strategy, scaling operations, and ensuring every dollar moves seamlessly, securely, and in full regulatory alignment. This role oversees the strategy, performance, and scalability of all payment operations, including collections, refunds, and client fund management, with strong financial controls, reconciliation, and risk management aligned to CFPB, FTC Telemarketing Sales Rule, and NACHA requirements.

The director leads vendor and banking relationships, payment systems, and automation initiatives, while driving KPI performance across cost, risk, and customer outcomes. The position partners cross-functionally to align payment operations with the full client lifecycle and is accountable for team leadership, budget management, and delivering scalable, high-integrity operations that support growth.

About Us

At Alleviate Financial Solutions, we’re transforming lives every day by offering innovative debt relief solutions. We are one of the fastest-growing companies in the industry with a mission to help individuals and families regain financial freedom and build a brighter future. Our vision is to become the next-generation financial services company that guides people from debt to wealth.

• Opportunities for career growth and advancement.
• A supportive, mission-driven team passionate about making a difference.
• Company perks like swag, catered lunches, team-building activities, and quarterly events.
• State-of-the-art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center.
• A culture of recognition, appreciation, and celebration.
• Our 30,000 sq. ft. headquarters in Irvine, CA is more than just an office—it’s a second home where collaboration, growth, and innovation thrive.

Compensation

• $125,000 - $145,000 annually (based on experience)

• Energetic, supportive, and collaborative working environment
• Continuous employee development, coaching, and training
• Work-life balance

GENERAL

SUMMARY:

The Director of Payment Processing owns the strategy, performance, and scalability of all payment operations, including collections, refunds, and client fund management. This role ensures accurate, efficient, and compliant money movement while maintaining strong financial controls, reconciliation, and risk management frameworks aligned with CFPB, FTC Telemarketing Sales Rule, and NACHA requirements. The Director leads vendor and banking relationships, payment systems, and automation initiatives, while driving KPI performance across cost, risk, and customer outcomes.

This position partners cross-functionally to align payment operations with the full client lifecycle and is accountable for team leadership, budget management, and delivering scalable, high-integrity operations that support growth.

• Own the overall strategy, performance, and scalability of the Payment Processing function.
• Develop and execute a 12–24 month roadmap aligned with company growth, margin, and risk objectives.
• Establish and own departmental KPIs tied to revenue impact, cost efficiency, client success, and risk mitigation.
• Provide regular executive-level reporting on performance, risks, and key initiatives.

• Oversee daily operations of payment processing, collections, over payments, and member refunds.
• Ensure accurate, timely, and compliant execution of all payment activities across the client lifecycle.
• Oversee resolution of complex payment issues and escalated client concerns.
• Ensure SLA adherence across all payment-related workflows.

• Oversee management of client trust accounts and ensure proper handling of client funds.
• Ensure compliant disbursement of funds to creditors and appropriate fee collection timing.
• Maintain strong controls around movement of funds and payee accuracy.
• Manage relationships with sponsor banks and trust account providers.

• Own end-to-end reconciliation processes across processors, banks, internal systems, and client ledgers.
• Establish and enforce strong…