Irvine Br. Relationship Banker I or II

General Summary

Responsible for primarily opening new accounts, cross‑selling bank products and services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed will process teller transactions and provide operational support. Deliver transactions with accuracy and efficiency while providing an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers and minimize risk to the bank.

• Perform all aspects of new account opening procedures for all bank products and services.
• Answer customer inquiries, make appropriate financial solutions and recommendations, and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Maintain confidentiality of customer information and bank proprietary information.

• Identify sales opportunities to cross‑sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent contact to expand relationships and ensure retention.
• Maintain open communication with bank business partners and make referrals as appropriate (e.g., Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Perform essential functions of Safe Deposit boxes (entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting, Currency Transaction Reports, or Monetary Instrument Reports.

• College degree in business, accounting or finance preferred, but not required.
• 1–2 years of cash handling, customer service in a retail environment, or sales experience required. Banking experience is a plus.
• Minimum 1 year of experience with new accounts, sales, or relevant banking activities preferred.
• Motivated to consistently provide excellent service and help customers achieve their financial goals.
• PC literate and typing proficient. Experience with data entry, 10‑key, banking software, Microsoft Word, Excel, PowerPoint, and Outlook a plus.
• Detail‑oriented and organized – able to multi‑task, work well under pressure, and follow through on commitments.
• Excellent interpersonal, listening, and communication skills – ability to build personal connections, engage and educate customers, ask open‑ended questions, and establish trust.
• Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities for new and existing customers.
• Ability to work independently and as part of a team.
• Ability to give and receive feedback to improve skills and knowledge.
• Willing to work weekends and extended hours as required to meet business demands.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Optional:
  May obtain MLO (Mortgage Loan Originator) status to originate mortgage loans; must possess an active registration or be eligible under NMLS.
• Willing to commute as required for business needs.

• RB I: $19.00 – $23.00/hour
• RB II: $22.00–$25.00/hour
• Pay determined based on job‑related knowledge, skills, experience, and location.
• Position may be eligible for incentive compensation.

Cathay Bank offers full‑time employees a comprehensive benefits package that includes medical, dental, vision, life insurance, long‑term disability, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank is an Equal Opportunity and Affidavit Employer. We welcome applications from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth, and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity, genetic information, disability, military status, or any protected characteristic under applicable law.