Consumer Loan Support Specialist

About the Role

The Loan Support Specialist will monitor highly complex retail loan servicing workflows, assist teammates, and keep leadership informed in a high‑volume, deadline‑driven environment.

• Monitor and maintain advanced retail loan servicing workflow.
• Assist other loan support specialists and coordinate with leadership.
• Execute production tasks that require advanced knowledge of retail lending documents, regulations, policies, and procedures.
• Act as subject‑matter expert, lead and participate on project teams.
• Perform loan servicing activities including general maintenance, payment processing, data entry, document creation, lien perfection, escrow/tax support, flood review, and ledger reconciliation.
• Review and apply changes to loan products, documentation, and regulations, and adapt processes accordingly.
• Provide excellent customer service, respond to escalated requests, and draft formal written responses.
• Analyze team metrics to assist leadership in workflow coordination and adjustments.
• Serve as first point of contact for customer and associate escalations.
• Collaborate with cross‑functional teams across business units to resolve issues.
• Ensure compliance with all bank regulations and internal policies.
• Coach, mentor, and train peers on loan servicing systems and procedures.
• Maintain knowledge of the Bank Secrecy Act, Regulation CC, Regulation E, and related regulations.
• Embody Columbia corporate culture and act as a positive example.
• Perform other duties as assigned.

• High School Diploma or GED preferred;
  Associate, Bachelor’s, or vocational/technical degree in business, accounting, finance, or related field preferred.
• 4–7 years of retail loan servicing experience, including handling complex loan packages and familiarity with regulations and policies (required).
• Less than 2 years of lead/supervisory/management experience (required).
• Advanced mathematical, analytical, multi‑tasking, and problem‑solving skills.
• Excellent interpersonal, verbal, written communication, and leadership skills.
• Proficiency with Word, Excel, loan servicing systems, and office equipment.
• Ability to troubleshoot, determine optimal workflow practices, and provide technical training.
• Critical thinking and decision‑making skills suitable for a service‑oriented, high‑volume environment.

Occasional travel may be required.

Pay range: $18.00 – $30.00 per hour, based on job‑related knowledge, skills, experience, education, and geographic location. Performance‑based incentive compensation may be available.

Full onsite at 17901 Von Karman Avenue Suite 1200, Irvine, CA 92614. The candidate must be able to work at the posted location(s).

• Comprehensive healthcare coverage (medical, dental, vision).
• 401(k) retirement plan with employer match.
• Life and disability insurance.
• Tuition assistance & mental‑health resources.
• Employee assistance program and identity‑theft protection.
• Paid vacation, sick days, volunteer days, and holidays.

Columbia Bank is an equal‑opportunity and affirmative‑action employer. All qualified applicants receive consideration without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, protected veteran status, disability, or other protected characteristics.