Payment Specialist

Job Details

Job Location:

Nevada Las Vegas IST - Irvine, CA 92618

Salary Range: $25.00 - $25.00 Hourly

Job Category:
Corporate

UEI College is a leader in post‑secondary career education. Working at our employee‑owned company is more than just a great career – it’s an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like‑minded compassionate professionals who strive to be the best in their respective fields.

Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.

We are currently seeking a Payment Specialist to join our team. In this position you will perform cash collections activities for our institutional loans, private loans, cash payment plan collections, and past‑due collections for all inactive student accounts. You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third‑party collection agencies and ensure all regulatory requirements are adhered to in regards to collection activities.

• Stay current and follow all HEOA Disclosure and RegulationZ requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements applicable to collection activities.
• Responsible for outbound calls, e‑mailing and/or sending letters to inactive students with past‑due balances to obtain payments.
• Ensure the collection goals assigned are met each month and strive to exceed this goal.
• Ensure the proper number of collection activities are performed per day/week to meet account collection goals set by the supervisor.
• Perform skip‑tracing activities in locating borrowers.
• Assist the Collections Supervisor in data collections and report preparation on an ongoing basis as required.
• Make 80‑100 outbound calls daily.
• Demonstrate good skip‑tracing skills.
• Have good knowledge of all system databases.
• Assist in training the Collection Associate.

• Associate's degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Strong interpersonal and positive relationship‑management skills. Sensitivity to students and families of diverse socio‑economic backgrounds.
• Excellent written and verbal communication skills.
• Knowledge of collection rules and regulations including HEOA regulations, RegulationZ, and Truth in Lending disclosures.
• Ability to analyze numbers.
• Ability to work with Microsoft Office, specifically Excel spreadsheets and Word.

We offer an exciting, fast‑paced and dynamic work environment. In addition, full‑time colleagues have a variety of benefits, including Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits, and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you.