Loan Officer Assistant

Company Description

Federal First Lending is a mortgage lender focused on simplifying the lending process for clients across a wide range of needs, including home purchases, refinances, construction loans, and reverse mortgages. As trusted mortgage advisors, the team provides clear guidance from application through closing, supporting first-time buyers and experienced homeowners alike. The company offers tailored solutions such as VA, FHA, and conventional loans to help clients access the most suitable mortgage options.

(Company NMLS 2381991).

• Collecting borrower documents (paystubs, W-2s, bank statements, mortgage statements) and chasing missing items
• Running credit, pulling AVMs, and doing initial file review before the LO structures the deal
• Entering applications into the LOS and making sure the 1003 is complete and accurate
• Sending disclosures and tracking e-sign status

• Keeping the CRM and pipeline tracker updated with file status
• Monitoring lock expirations, contingency dates, and condition deadlines
• Following up with borrowers, processors, escrow, and agents for status updates

• Being the day-to-day point of contact for borrowers on non-sales questions ("what do you need from me next?")
• Coordinating between the LO, processor, and underwriting to keep conditions moving
• Scheduling calls and appointments for the LO