Indirect Fraud Investigation Associate

Job Description Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Indirect Fraud Investigation Associate primarily focuses on managing indirect consumer Identity Theft claims, ensuring thorough and effective investigations from start to finish. Responsibilities include analyzing relevant information, determining accountability, drafting dealer buyback demands, obtaining necessary approvals, and managing follow‑up actions until cases are fully resolved. In addition, this role will collaborate with internal teams—particularly the Credit Dispute team and Operations teams (Sales, Servicing, Collections, Credit/Funding)—as well as Legal, dealers, and external partners to effectively address fraud and mitigate associated risks.

Investigate Indirect Identity Theft claims, and block notifications of fraud related to new and existing accounts, referred by the Credit Dispute team.

Account review for potential Identity Theft/authenticity assessment Interview victims, suspects, dealers, and other relevant parties, identifying patterns, gathering evidence, and ensuring effective resolution while upholding the organization’s integrity and compliance standards.

2. Analysis & Documentation:

Gather and analyze facts and document all investigative activities to present culpability determination and next steps.

Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.

3. Regularly communicate and coordinate cross‑departmental fraud detection and investigative issues with teams such as Collections, Customer Service, Credit, Funding, Sales and Marketing, and Legal. Collaborate with and assist local, state, and federal authorities when possible.

4. Assist in investigating all types of fraud claims within the organization, as well as external cases and other disputes, including ad hoc reviews of accounts, dealer fraud, dealer mistakes, and lien imperfections as needed.

5. Assist in identifying the best course of action to minimize losses to the company.

Minimum 2-4 years related experience performing fraud investigations.

Prior experience working with Credit, Collection skip tracing, and or legal a plus

SAS or SQL experience a plus.

Auto finance industry a plus.

Bachelor’s degree or equivalent work experience.

Demonstrated analytical skills to conduct investigations, determine facts, and assess potential

culpability in dealer fraud.

Strong attention to detail and ability to see investigations through with minimal supervision.

Proven decision‑making skills and ability to summarize findings

Ability to collaborate with various internal departments, law enforcement, dealers and other

external partners to effectively address fraud and mitigate associated risks.

Strong communication (written and verbal) to interface with external and internal customers.

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and…