Escrow Officer, Default Services – REO

Job Responsibilities

• Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process
• Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions
• Ensure that Service Link’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports
• Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA
• Secure lender, seller and/or broker approval of loan closing documents
• Confirm closing dates, location, documentation, and funds due at closing with borrowers
• Resolve vendor billing issues
• Conduct bi-weekly meetings with team members and management
• Address inquiries from asset management companies, clients, borrowers, agents and internal staff
• Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered
• Resolve rejected documents
• Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries

• High School diploma or equivalent required
• Prior experience as an Escrow Officer or a Closing Coordinator
• Practical work experience within the mortgage loan department of a lending institution
• Working knowledge of real estate titles
• Prior experience with deed preparation and closings
• Must be able to use and have advanced computer skills and be proficient in Microsoft software products
• Ability to handle multiple tasks simultaneously
• Demonstrate good communication
• Good customer service skills

Demonstrates expertise in coordinating closing processes, ensuring accuracy in closing documents, and maintaining compliance with state requirements. Proficient in managing multiple tasks while delivering exceptional customer service and communication.

• Escrow Officer Experience
• Closing Coordination
• Real Estate Title Knowledge
• Microsoft Software Proficiency
• Customer Service Skills

• Closing Document Preparation
• Deed Preparation
• Loan Closing Process
• Vendor Billing Resolution
• Work-in-Progress Monitoring

• Good Communication
• Customer Service

• High School Diploma or Equivalent

• Mortgage Loan Department
• Title Commitment Review
• Closing Process Coordination
• Vendor Management
• Client Inquiries