Community Impact Officer

• Serve as a key liaison between the bank and community organizations across its footprint
• Support community impact strategies and manage philanthropic and economic development initiatives
• Identify opportunities to expand lending and investment in underserved markets
• Represent the bank in community and economic development activities
• Build relationships with nonprofits, government agencies, and low-to-moderate-income and majority-minority communities
• Lead and support community impact, CRA, and Community Benefits Agreement campaigns, efforts, and outreach strategies
• Support community impact data analysis and audit and compliance exam tasks
• Act as a business development and referral source in large, complex, and highly sensitive target markets
• Identify and refer business lending opportunities and help create processes that increase opportunities in low-to-moderate-income communities
• Facilitate policies and procedures for high-impact philanthropic and community development programs
• Provide strategic planning and market analysis across assigned regions
• Manage Regional Community Impact Leadership Committees
• Participate in programs targeting low-to-moderate-income individuals, families, and communities
• Source, analyze, and structure bank investments in LIHTC, NMTC, SBIC, equity investments, community development grants, and PRIs
• Comply with applicable federal, state, and local consumer protection laws and bank regulations
• Complete required annual or job-specific training and maintain knowledge of applicable policies and regulations
• Coach, mentor, or train others and teach coursework as a subject matter expert when requested
• Foster the Umpqua corporate culture and model personal initiative
• Perform other duties as assigned

• Bachelor's Degree in Public Administration, Non-Profit Management, Business or related field, or equivalent work experience required
• 5+ years of experience in corporate responsibility, including nonprofit relationships, community engagement, volunteerism, philanthropy, or CRA compliance
• Strong external and internal relationship management
• Proven ability to represent the bank in community and economic development activities and build relationships with nonprofits, government agencies, and low-to-moderate-income and majority-minority communities
• Strong experience in data analysis and compliance, including audit and compliance exams
• Experience designing, developing, implementing, and improving programs targeting low-to-moderate-income individuals, families, and communities
• Skill navigating complex stakeholder environments focused on equitable and targeted philanthropic investments
• Knowledge of Mortgage Lending, Small Business Banking, Financial Education, Workforce and Economic Development, and Affordable Housing
• Experience with strategic planning for full state markets
• General banking business knowledge and experience identifying and developing business opportunities in underserved markets
• Ability to work across public, private, and nonprofit sectors
• Excellent written and verbal communication, presentation, and interpersonal skills
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and other applications
• Must be registered as an MLO under S.A.F.E. Act requirements
• Authorized to act as a Bank Closed-End MLO and comply with Truth-in-Lending Act and Regulation Z loan-originator requirements
• Frequent travel required

Demonstrates expertise in community engagement, philanthropic program development, and compliance with banking regulations. Proven ability to build relationships across diverse sectors and manage initiatives that support low-to-moderate-income communities.

• Community Engagement
• Data Analysis and Compliance
• Philanthropic Program Development
• Mortgage Lending Knowledge
• Strategic Planning

• Data Analysis
• Program Development
• Community Development
• Business Development
• Compliance Audits
• Market Analysis
• Stakeholder Management
• Philanthropy
• Economic Development
• Lending Opportunities

• Relationship Management
• Communication Skills
• Interpersonal Skills
• Coaching and Mentoring
• Presentation Skills

• MLO Registration under S.A.F.E. Act
• Bank Closed-End MLO Authorization

• Community Reinvestment Act (CRA)
• Low-Income Housing Tax Credit (LIHTC)
• New Markets Tax Credit (NMTC)
• Small Business Investment Company (SBIC)
• Community Development Grants
• Affordable Housing
• Financial Education
• Workforce Development
• Consumer Protection Laws
• Truth-in-Lending Act

• Microsoft Office Suite
• Word
• Excel
• Power Point
• Outlook