Consumer Credit Analyst

Job Description - Consumer Credit Analyst (260000NV)

Job Description

Description

financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

The Consumer Credit Analyst is responsible for evaluating consumer credit applications and assessing applicant’s creditworthiness in accordance with established underwriting guidelines, credit policy, and risk management standards. This role supports responsible lending decisions by analyzing financial data, credit reports, and supporting documentation while ensuring compliance with regulatory and internal requirements.

Process and make credit decisions on applications submitted through LOS; manage dealer inbound calls and place outbound calls (6+ hours per day) to review applications, communicate decisions, and resolve stipulations based on appropriate authority level.

Underwrite consumer credit applications received from auto dealers using approved credit policies, scoring models, and risk guidelines.

Analyze credit bureau data, income verification, debt obligations, and stability indicators to determine credit risk.

Approve, condition, counteroffer, or decline credit requests in accordance with underwriting authority.

Partner with sales, operations, and customer service teams to resolve credit conditions or documentation issues.

Communicate credit decisions and conditions clearly and professionally to internal stakeholders.

Support escalations and reviews requiring additional analysis or judgment.

Clearly document credit decisions and rationale in credit and contract management systems.

Maintain positive relationships with key stakeholders and Dealers to resolve credit and finance issues. Support the Field team and Funding department by solving credit, finance and compliance issues.

Ensure credit decisions comply with internal credit standards and applicable regulatory requirements (e.g., Fair Lending, ECOA, FCRA).

Identify potential fraud, misrepresentation, or heightened risk indicators and escalation as appropriate.

Provide input on emerging credit trends or risk patterns affecting portfolio performance.

Monitor assigned segments of the consumer credit portfolio for delinquency trends, exception levels, and loss drivers.

Assist in credit quality reviews, audits, or post booking analyses.

Support reporting on approval rates, exception volumes, and other underwriting performance metrics.

Prior experience in one or more of the following:

• Collections
• Funding
• Lease End
• Customer Service

1+ years’ experience in automotive finance or related financial services preferred.

Familiarity with automotive dealer operations or sales processes a plus.

Bachelor’s degree or equivalent work experience.

Ability to manage high inbound phone volume in a professional and efficient manner.

Ability to effectively communicate credit decisions to dealers and internal sales teams, including explaining the "why" behind decisions.

Sound judgment in credit decisioning or recommending credit transactions under pressure.

Ability to thrive in a fast‑paced, high-volume office environment.

Strong verbal and written communication skills.

Analytical with high attention to detail.

Self‑starter with excellent time management skills.

Rotating schedule including 8-5, 10-7, 11-8 and 12-9

Mandatory 3 Saturdays a month

Weekends and Holidays

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

Comprehensive health coverage – medical, dental,…