Dispute Resolution Associate

Dispute Resolution Associate

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values-driven environment.

We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Dispute Resolution Associate is responsible for investigating and responding to credit disputes received from customers. This role performs account reviews, responds to customer disputes, and identifies system and/or process related opportunities for operational improvement.

Investigate accounts for accuracy in connection with the credit dispute request and respond promptly to the customer through the related dispute channel (mail or credit bureau). Manage individual productivity to ensure both production and SLA targets are met. Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction. Assist in identifying process improvements to positively impact customer experience and drive operational improvements.

Report trends and/or service issues to the leadership team and corresponding departments.

Minimum 2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience. Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred. High School diploma or GED required. Strong time management and organizational skills, with the ability to manage competing priorities and multiple customer issues effectively.

Ability to follow procedures, apply guidance, and exercise sound judgment in handling customer issues. Ability to learn and navigate multiple systems, tools, and databases efficiently.

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond. Benefits Highlights Vehicle perks – monthly vehicle allowance plus purchase and lease discounts Comprehensive health coverage – medical, dental, and vision plans Employer-funded HSA contributions to help reduce healthcare costs 401(k) with company match and immediate vesting from day one 100% company-paid life and disability insurance Wellbeing benefits including fitness and health resources Leadership programs and career development that support continuous learning Paid Volunteer Time Off and a company charitable donation in your honor

Primary

Location:

United States-California-Irvine

Work Locations:
Headquarters 1 3161 Michelson Dr. Ste 1900 Irvine 92612

Job:
Operations Support

Job Type: Regular

Overtime Status:
Non-exempt

Schedule:

Full-time

Minimum Salary: $48,552.00

Maximum Salary: $72,828.00