Credit & Collections Specialist II

Job Description

Revelyst, is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

The Collections Specialist will be part of the Credit team serving as the primary credit contact to the assigned customer base of consumer and sporting goods retailers. This role will require experience in commercial collections, chargeback resolution, and business operational processes. A sharp focus on researching, understanding, explaining, and resolving all issues that are preventing payment.

• Monitor the aging of the assigned portfolio consisting of consumer and sporting goods retailers ranging in size from sole proprietors to regional chains ensuring timely collections, researching and performing account open item reconciliations, maintaining strong customer relationships, and mitigating company risk in a goal-oriented Credit department.
• Execute quick turn calls and/or emails to collect from many customers daily.
• Identify, investigate, and resolve customer disputes and deductions from payments within SOP guidelines, including partnering with cross-functional teams such as Sales, Customer Service, and Distribution for all customers in the portfolio.
• Schedule payment arrangements with customers or escal
• Provide thorough collection and activity notes on each customer.
• Be prepared for management inquiries on any of the assigned customers.
• Evaluate each customer’s credit status when reviewing held orders to be released and resolve issues or escal to management as required.
• Provide excellent customer service regarding credit, collections, and chargeback issues to internal and external partners.
• Support the implementation of credit, collections, and chargeback policies and procedures maintaining best practices and efficiencies.
• Provide feedback based upon daily work activities that may contribute to process improvement initiatives and system enhancements to increase efficiency and reduce risk.
• Be prepared to provide information on collection performance, held orders, account status, and risk exposure to management.
• Other duties as assigned.

• At least 3-5 years of experience in commercial credit and collections, successfully managing collections, deductions, and resolving disputes with consumer products and sporting goods retailers.
• An understanding of credit risk assessment, collections strategies, and customer account reconciliations.
• Experience with ERP systems such as SAP, Oracle or Netsuite;
  Ability to work in a complex organization having multiple business units, brands and ERP systems.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams, etc.).
• Clear and concise verbal and written communication skills; ability to accurately explain complex situations to department leaders for guidance to be provided.
• Ability to independently work on tasks while supporting team goals in a fast-paced, high-volume environment with high expectations; follow guidance to properly prioritize job responsibilities and issues to meet deadlines and expectations.
• Detail-oriented approach emphasizing accuracy in managing tasks and achieving targeted goals.
• Agility to be able to swiftly and successfully transition to shifting priorities in a dynamic environment; well organized and able to successfully multi-task.
• Customer Service oriented mindset and behaviors to build positive professional relationships with internal and external partners and appropriately represent the Credit Department.
• Confidence, professionalism, determination, focus, and dedication to achieving high expectations.
• Ability to work…