Customer Lending Representative

Are you looking to break into the mortgage industry or take the next step in your banking or sales career? As a Customer Lending Representative (Junior Loan Officer), you'll receive hands-on training, mentorship, and real career development to prepare you for a successful future as a Loan Officer.

At West Capital Lending, we believe in growth from within. This role is designed to build a foundation that prepares you to promote into a licensed Loan Officer role in 6 months.

• Provide exceptional customer service by assisting clients with their mortgage inquiries.
• Handle Email, Calls and Text Message campaigns to prospective clients.
• Maintain accurate records of all client interactions using software.
• Pre-approve potential clients with a series of 5 questions.
• Collaborate with other bankers to ensure compliance with regulations and policies.
• Utilize dialing systems to reach a target number of outbound calls and transfers per day.

• Previous experience in mortgage industry is a plus but not required.
• Sales or customer service experience preferred.
• Proficiency with a computer and phone.
• Excellent communication skills, both verbal and written, to effectively interact with clients.
• Attention to detail and strong organizational abilities to manage multiple tasks efficiently.
• Experience with high volume outbound dialing is a plus but not required.
• Eager to learn about the mortgage industry.