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Guest Experience Specialist

Job in Irvine, Orange County, California, 92713, USA
Listing for: Donatos Pizza
Full Time position
Listed on 2026-02-16
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Manager / Planner
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Guest Experience Specialist – Donatos Pizza

Position:
Guest Experience Specialist

Location:

Spectrum Center, Donatos Pizza

Overview

Guest Experience Specialists are world‑class hospitality experts who anticipate each individual guest’s needs, serve them, and make their day memorable.

Responsibilities
  • Embody the mission, vision, and values during every shift.
  • Prepare the party venue and connect with guests to keep energy high.
  • Customize the experience and ensure groups of 2–50 feel welcome.
  • Check in guests, coordinate game start times with Team Leader, answer the phone, and accurately book reservations.
  • Maintain open, welcoming body language, ask open‑ended questions, and encourage fun conversation.
  • Use TEG Hospitality Habits: courtesy, cleanliness, communication, enthusiasm.
  • Apply TEG Steps for creating fans: extend invite, keep party going, encourage party favors, resolve failures gracefully.
Requirements
  • Flexible availability; often nights, weekends, holidays.
  • Must handle physical activity: lifting 30–40 lbs, deep cleaning, painting, standing, crawling, bending.
  • Ability to stand for long periods (75–80% of shift).
  • Align with TEG Uniform Standards.
Knowledge, Skills & Abilities
  • Love serving others.
  • Flexible, humble, teachable.
  • Function both creatively and administratively.
  • Basic computer abilities.
  • Exceptional listening and creative problem solving.
  • Energetic, friendly, patient. Clear communicator.
Benefits
  • 401(k) & matching.
  • Health, vision, dental insurance.
  • Employee discount.
  • Flexible spending account.
  • Life insurance.
  • Flexible schedule.
Employment Type

p>Full‑time – Entry level.

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