Guest Experience Specialist

Guest Experience Specialist – Donatos Pizza

Position:
Guest Experience Specialist

Location:

Spectrum Center, Donatos Pizza

Guest Experience Specialists are world‑class hospitality experts who anticipate each individual guest’s needs, serve them, and make their day memorable.

• Embody the mission, vision, and values during every shift.
• Prepare the party venue and connect with guests to keep energy high.
• Customize the experience and ensure groups of 2–50 feel welcome.
• Check in guests, coordinate game start times with Team Leader, answer the phone, and accurately book reservations.
• Maintain open, welcoming body language, ask open‑ended questions, and encourage fun conversation.
• Use TEG Hospitality Habits: courtesy, cleanliness, communication, enthusiasm.
• Apply TEG Steps for creating fans: extend invite, keep party going, encourage party favors, resolve failures gracefully.

• Flexible availability; often nights, weekends, holidays.
• Must handle physical activity: lifting 30–40 lbs, deep cleaning, painting, standing, crawling, bending.
• Ability to stand for long periods (75–80% of shift).
• Align with TEG Uniform Standards.

• Love serving others.
• Flexible, humble, teachable.
• Function both creatively and administratively.
• Basic computer abilities.
• Exceptional listening and creative problem solving.
• Energetic, friendly, patient. Clear communicator.

• 401(k) & matching.
• Health, vision, dental insurance.
• Employee discount.
• Flexible spending account.
• Life insurance.
• Flexible schedule.

Referrals increase your chances of interviewing at Donatos Pizza by 2x.