Guest Service Agent - Irvine Orange County Airport

Job Title:

Guest Service Agent

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Hilton Irvine Orange County Airport is searching for a Guest Service Agent.

Just a few miles from California's ultimate seaside escape, our team members enjoy being part of an award-winning culture. We offer a friendly work environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program, which team members, family, and friends can enjoy. Additional benefits include free meals during shifts, free parking, and dry-cleaning services for uniforms. We know you will love being part of a team ranked #1 on Great Place to Work and recognized on Fortune's World's Best Workplaces list.

The ideal candidate for this role will possess:

• Minimum one year of hotel front desk experience.
• Strong communication skills, both verbal and written, are required.
• Working knowledge of Microsoft Office and Point of Sale (POS) systems required.
• Must be able to work weekdays, evenings, weekends, and holidays.

Classification:
Full-Time

Shift Pattern: full availability, weekends and holidays are required

Here's what you'll do during a typical day:

• Deliver a warm welcome:
  Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out:
  Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge:
  Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services:
  Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests:
  Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to…